About Lifecycle Software:
Lifecycle Software is a leading provider of Business Support Systems (BSS) in the UK, specializing in comprehensive back-office solutions for MVNOs. Our services include provisioning, real-time charging, CRM, and Self-Care.
At Lifecycle Software, it’s all about making connections. Our mission is to crush the complexity of the telecoms world and embed innovation, reliability, and customer excellence in everything we do. As part of our team, you can contribute to shaping how some of the biggest telecom players provide their services. From telecom billing to SIM provisioning and IoT management, we promote opportunities to break new ground. Our people are at the heart of what we do. We value diversity, and all voices are welcome! Our culture fosters individual talent, mutual trust, and continuous learning. We see our customers as partners and walk in their shoes every day to push us forward.
Benefits:
- Flexible working environment adapted to your needs. You can choose a remote or hybrid working model.
- Competitive salary and commission package and employee benefits including:
- Healthcare and employee wellbeing schemes to keep you in peak condition.
- Life insurance for peace of mind.
- No working on your birthday!
- Holiday purchase scheme to promote work/life balance.
- Bonus scheme.
- Pension plans to secure your future.
- Income protection insurance for when the unexpected happens.
Benefits may differ by country.
We are committed to the continuous development of our professionals through training, talent development plans, and mentorship. We’ll support, encourage, and guide you to reach your career goals.
Part of Lumine Group, an international group of tech companies.
About the Position:
As a Solution Designer within our Professional Services team, you will be a critical part of our customer success stories. You will support the Product and Professional Services teams to define customer scope and requirements, acceptance and success criteria, and expected outcome definition for customer-specific development requests. The Solution Designer will work with the customer throughout the delivery of the requirement and is responsible for handing over the delivery of customer projects to our Managed Service team post-implementation.
Responsibilities:
- Collaboration with Product Owners and other stakeholders to produce high-level requirements, impact assessments, and to ascertain the feasibility of development, working to align priorities, capacity, and timescales. You will also write and develop user stories and acceptance criteria, working with non-technical staff to capture their desired outcomes.
- Facilitating workshops, internally and externally, to analyze and document customer requirements.
- Documenting requirements, including producing diagrams using appropriate tools and following Lifecycle standard processes and procedures, including the use of JIRA to capture items of work for tracking and planning.
- Facilitate the creation and management of Statements of Work (SOWs) for the requested requirements, collaborating with cross-functional teams, gathering project requirements, delivering impact assessments, and translating them into clear, concise, and comprehensive SOWs that align with our business objectives and client expectations. You will also be responsible for maintaining the accuracy and compliance of existing SOWs, ensuring that they reflect the evolving needs of our projects and clients.
- Working with Development and Quality Assurance teams to estimate effort for each project and support the project managers in compiling capacity plans for communication to the customer.
- Support technical teams in breaking down items of work into technical tasks with clear estimates and requirements for each task.
- Hand over requirements to the development team and support throughout the development cycle, including planning, confirming scope, and advising on priorities.
- Participate in regular team stand-ups to support the delivery of projects that meet requirements on time.
- Produce presentation packs to support the playback of solution design to customers and internal teams.
- Hand over development items to Managed Service and customer operation teams with training and documentation as required.
- Remain up to date with product development so that you can own and develop relationships with partners to optimize and enhance our integrations.
- Progressively improve our analysis practices to eliminate waste and develop lean processes.
- Enforce and promote SCRUM disciplines, supporting our drive towards agile ways of working.
- Contribute to partner roadmaps, focusing on adding value to the client.
- Act as a key contact during post-implementation warranty periods, identifying where hyper-care is required to ensure seamless deployments.
Requirements:
Essential
- 2-3 years' experience in customer-facing cross-functional teams with experience of working with agile methodologies.
- Highly skilled in partner and stakeholder management with a proven record of managing customer expectations.
- Experience working with senior-level business, partner, and customer stakeholders to build a collaborative, transparent, and high-trust culture.
- Skilled at writing solution documentation that supports knowledge transfer to development, QA, and operational teams.
- Attention to detail.
- Organizational skills and the flexibility to adapt to fast-paced change and deployments.
- Experience in problem-solving and decision-making in complex system environments with multiple points of integration.
- Effective communication and facilitation skills.
- Ability to work within a team as well as being a self-starter who can work autonomously.
- Experience in positively communicating with clients to manage challenging situations, presenting with authority and confidence in all situations.
- Comfortable giving and receiving feedback at all levels, always behaving with integrity.
Desirable
- Solid technical background with experience in billing processes.
- Proven experience working in Telecoms, Billing, or Digital environments.
- Educated to degree level or equivalent work experience.
Job Category: Project Management