🏢 About the Company Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. They do not discriminate based on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
✨ The Role Style Director (Housekeeping Director)
🎯 Job Category Portugal On-site
📍 Location On-site
💼 Responsibilities (What You’ll Do)
- Manage daily shift operations for Housekeeping, Recreation/Health Club, and Laundry (if applicable).
- Direct and collaborate with employees to maintain clean and well-kept guestrooms, public spaces, and employee areas.
- Conduct inspections and ensure corrective actions are taken.
- Help maintain guest and employee satisfaction while adhering to the operating budget.
- Ensure guest room status is communicated to the Front Desk efficiently.
- Work with the Engineering department on guestroom maintenance.
- Supervise the property's general cleaning schedule.
- Obtain and manage lists of rooms for immediate cleaning and prospective check-outs.
- Inventory stock to maintain adequate supplies.
- Supervise daily Housekeeping shift operations and ensure policy compliance.
- Assist in ordering guestroom, cleaning supplies, and uniforms.
- Support and supervise an effective inspection program for guestrooms and public spaces.
- Communicate areas needing attention to staff and follow up for understanding.
- Provide employees with proper supplies, equipment, and uniforms.
- Participate in managing departmental expenses to meet or exceed budget goals.
- Understand the impact of departmental operations on property financial goals.
- Use budgets, operating statements, and payroll reports for financial management.
- Address and resolve guest issues and complaints.
- Improve service performance and empower employees to provide excellent customer service.
- Emphasize guest satisfaction during meetings and focus on continuous improvement.
- Participate in employee accident investigations as needed.
- Supervise staffing levels to meet service, operational, and financial needs.
- Make sure employees understand expectations and property policies are administered fairly.
- Complete disciplinary procedures and documentation according to standards.
- Observe employee service behaviors and provide feedback.
- Use on-the-job training tools for new room attendants and follow-up training.
- Participate in employee performance appraisals and provide feedback.
- Assist in interviewing and hiring team members with appropriate skills.
- Support a departmental orientation program for new hires.
- Participate in employee progressive discipline procedures.
✅ Requirements (What We’re Looking For)
Education and Experience
- High school diploma or GED with 2 years of experience in housekeeping or a related area. OR
- A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major (no work experience required).