German-Speaking Quality Analyst Elevate Excellence in Video Streaming!

Location: Lisbon, Portugal (Santos)

Start Date: December 9, 2024

Languages Required:

• German (C1-C2)
• English (B2)

What You'll Do:

As a Quality Analyst, you'll play a key role in improving customer service standards for a leading Video Streaming Platform. Your responsibilities include:

• Monitoring and making sure to comply with quality standards through sample reviews of calls, chats, and emails.
• Creating insightful reports and dashboards to track KPIs, productivity, and team performance.
• Identifying areas for improvement, conducting root cause analyses, and suggesting actionable solutions.
• Supporting team management with detailed feedback and assisting in employee performance reviews.
• Working with the Training Team to refine and document policies and processes.
• Driving continuous improvement through audits, calibrations, and actionable recommendations.

What We're Looking For:

Experience: Previous QA experience (junior or senior) with a strong understanding of root cause analysis and KPI tracking.

Skills:

• Excellent communication (verbal & written).
• Comfortable with Excel and reporting tools.
• Proactive and detail-oriented mindset.

Flexibility: Ability to work in shifts, including weekends.

What's in It for You?

• Base Salary: 18,620 EUR/year.
• Language Bonus: 3,780 EUR/year.
• Meal Allowance: 7.63 EUR/day (net, paid via meal card).
• Transportation Bonus: 720 EUR/year.
• Performance Bonus: 5% of the yearly gross base salary.
• Additional Benefits: Health & life insurance, family plans for spouse and children.

Relocation Support (for candidates moving to Continental Portugal):

• Assistance with NIF/NISS.
• Help finding accommodation tailored to your needs.
• Relocation Bonus: 2,000 EUR gross, paid with the first payroll cycle.

Join Us if You Are Ready to:

• Work on cutting-edge quality initiatives in an exciting project.
• Improve customer experience for a global audience.
• Thrive in a dynamic and supportive environment.

Application Requirements:

• Valid EU ID, Residence Card, or Certificate of Protection (issued after March 2022).

Ready to make a difference? Apply now!

Job Category: Customer Service